These Terms and Conditions govern the relations between ROSMARY-TRADE OOD and the Users of the online store rosmary.eu. Please read them before placing an order.
Art. 1. These general terms and conditions ("Terms and Conditions") are intended to regulate the relations between ROSMARY-TRADE OOD, entered in the Commercial Register at the Registry Agency under EIK 117081171, with registered office and address of management: Ruse 7000, 81 Dorostol Str., Bulgaria, hereinafter referred to as the "Supplier", and the customers, hereinafter referred to as the "Users", of the online store rosmary.eu ("Online Store"), owned by the Supplier.
Art. 2. (1) Information about the Supplier pursuant to the Electronic Commerce Act and the Consumer Protection Act:
(2) Supervisory authorities:
1. Commission for Personal Data Protection
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., Bulgaria
tel. (02) 91 53 519, fax: (02) 91 53 525
e-mail: [email protected]
website: www.cpdp.bg
2. Commission for Consumer Protection
Address: Sofia 1000, 4A Slaveykov Sq., floors 3, 4 and 6, Bulgaria
tel. (02) 933 05 65, fax: (02) 988 42 18
hotline: 0700 111 22
e-mail: [email protected]
website: www.kzp.bg
Art. 3. The Online Store is an electronic commerce platform accessible at the internet address https://rosmary.eu, through which the Users have the opportunity to conclude contracts for the purchase, sale and delivery of the goods offered by the Supplier in the Online Store, including the following:
Art. 4. The Supplier organises the delivery of the goods and guarantees the rights of the Users provided for by law, within the framework of good faith and the criteria and conditions accepted in practice, in consumer law or in commercial law.
Art. 5. (1) The Users conclude with the Supplier a contract for the purchase and sale of goods in accordance with the procedure set out in Art. 8. The contract is concluded in the Bulgarian language and is stored in the Supplier's database on the platform.
(2) The Users have the opportunity to review and correct errors in the entry of information no later than the making of the statement for the conclusion of the contract with the Supplier. The identification and correction of errors under the preceding sentence may be carried out by editing the order form at any time until the making of the statement for the conclusion of the contract with the Supplier.
(3) By virtue of the contract for the purchase and sale of goods concluded with the Users, the Supplier undertakes to organise the delivery and the transfer of ownership to the User of the goods specified by the latter.
(4) The Users pay the Supplier remuneration for the delivered goods in accordance with the terms specified in the Online Store and these Terms and Conditions. The remuneration equals the price announced in the Online Store.
Art. 6. (1) The Online Store may be used after registration in the Online Store and creation of a User profile, or without prior registration.
(2) The registration of the User in the Online Store is free of charge, voluntary and is carried out in the relevant section of the Online Store.
(3) Regardless of whether the User registers or does not register in the Online Store, in order to use the Online Store for the conclusion of contracts for the purchase and sale of goods, the User must enter the following data: first name, last name, e-mail address, contact telephone number, delivery address, and must agree to these Terms and Conditions.
(4) By filling in their data and pressing the "PLACE ORDER" button, the User declares that they are acquainted with these Terms and Conditions, agrees with their content and undertakes unconditionally to comply with them.
(5) The Supplier confirms the order placed by the User by sending an electronic statement to the e-mail address indicated by the User or by making a telephone call to the telephone number indicated by the User, and contractual relations under a contract for the purchase and sale of goods arise between the User and the Supplier.
(6) When registering or placing an order, the User undertakes to provide true and up-to-date data. In the event of a change in the data provided, the User undertakes to promptly update the data indicated in their profile in the Online Store or in the order.
(7) If the User provides untrue information, or if the Supplier has grounds to assume that the information provided by the User is incomplete or inaccurate, the Supplier has the right, at its own discretion, to block or delete the User's registration and to refuse the User the use of the Online Store.
Art. 7. The Users use primarily the interface of the page of the Online Store, including the tools available on it, in order to conclude contracts for the purchase and sale of the goods offered by the Supplier in the Online Store.
Art. 8. The User and the Supplier conclude the contract for the purchase and sale of the goods in the Online Store under the following procedure:
Art. 9. (1) The Supplier and the Users conclude separate contracts for the purchase and sale of the goods ordered by the Users, notwithstanding that they have been selected by a single electronic statement.
(2) The Supplier may organise jointly and simultaneously the delivery of the goods ordered under the separate contracts for purchase and sale.
(3) The rights of the Users in connection with the delivered goods are exercised separately for each contract for purchase and sale. The exercise of rights in connection with a delivered item of goods does not affect and has no effect with respect to the contracts for the purchase and sale of the other goods. In the event that the User has the capacity of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase and sale of a particular item of goods does not affect the contracts for the purchase and sale of the other goods delivered to the consumer.
(4) The Supplier has the right, at its own discretion, to refuse the performance of a User's order, of which the Supplier notifies the User within an appropriate time, without being obliged to state a reason for the refusal.
Art. 10. When exercising the rights under the contract for purchase and sale, the User is obliged to indicate precisely and unambiguously the contract and the goods in respect of which they exercise the rights.
Art. 11. The User pays the price for the separate contracts for purchase and sale at once, when placing the order for the goods or upon their delivery.
Art. 12. The rules of this Section VII of these Terms and Conditions apply solely to Users in respect of whom, according to the data indicated for the conclusion of the contract for purchase and sale, it may be concluded that they are consumers within the meaning of the Consumer Protection Act.
Art. 13. (1) The main characteristics of the goods offered by the Supplier in the Online Store are described in the profile of each item of goods in the Online Store.
(2) The prices of the goods, inclusive of all taxes and charges, are determined and indicated in the profile of each item of goods in the Online Store.
(3) The amount of the postal or transport costs not included in the price of the goods is determined by the Supplier in the Online Store and is provided as information to the Users upon selection of the goods for the conclusion of the contract for purchase and sale.
(4) The methods of payment, delivery and performance of the contract are determined in these Terms and Conditions and in the information provided to the User by means of the mechanisms and tools in the Online Store.
(5) The information provided to the Users under this article is up to date as at the moment of its display in the Online Store prior to the conclusion of the contract for purchase and sale.
(6) The Users agree that all information required under the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods may be provided through the interface of the Online Store or by e-mail.
Art. 14. (1) The Consumer agrees that the Supplier has the right to accept advance payment for the contracts for the purchase and sale of goods and their delivery concluded with the Consumer.
(2) In accordance with the options provided, the Consumer chooses whether to pay the Supplier the price for the delivery of the goods before or at the moment of their delivery.
(3) In the event that the value of the Consumer's order is equal to or exceeds BGN 10,000, payment is made only by transfer to or deposit into a payment account of the Supplier.
Art. 15. (1) The Consumer has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods from the Supplier, by means of the standard withdrawal form available on the website of the Online Store and/or in Annex No. 1 to these Terms and Conditions, or by stating unequivocally in another manner their decision to withdraw from the contract. Information on the exercise of the right of withdrawal is available in Annex No. 2 to these Terms and Conditions.
(2) The right of withdrawal does not apply in the cases provided for in Art. 57 of the Consumer Protection Act.
(3) Where the Supplier has failed to fulfil its obligations to provide information as determined in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within one year and 14 days from the date of receipt of the goods. Where the information has been provided to the Consumer within one year from the date of receipt of the goods, the Consumer has the right to withdraw from the contract within 14 days from the date of receipt of the information. The Consumer has the right to address the statement of withdrawal under this article directly to the Supplier by means of the standard withdrawal form available on the website of the Online Store and/or in Annex No. 1 to these Terms and Conditions, or by stating unequivocally in another manner their decision to withdraw from the contract.
(4) Where the Consumer has exercised their right of withdrawal from the contract, the Supplier reimburses all sums received from the Consumer, including the delivery costs, without undue delay and no later than 14 days from the date on which it was notified of the Consumer's decision to withdraw from the contract. The reimbursement is made in accordance with Section XIII. METHODS OF PAYMENT AND REIMBURSEMENT OF SUMS of these Terms and Conditions.
(5) Upon the exercise of the right of withdrawal, the costs of returning the delivered goods are deducted from the sums to be reimbursed under para. 4, except in the cases where the Consumer organises the return of the goods themselves and at their own expense. The Supplier is not obliged to reimburse the additional delivery costs for the goods where the Consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
(6) The Consumer undertakes to store the goods received from the Supplier on the platform and to ensure the preservation of their quality and safety during the period under para. 1 or, respectively, para. 3.
(7) Where the Supplier has not offered to collect the goods itself, it may withhold the payment of the sums to the Consumer until it receives the goods or until the Consumer presents evidence that they have sent the goods back, whichever of the two has occurred earlier.
(8) Where the Consumer exercises their right of withdrawal from the contract and where the Supplier has not offered to collect the goods itself, the Consumer must send or hand over the goods back to the Supplier or to a person authorised by it without undue delay and no later than 14 days from the date on which the Consumer notified the Supplier of their decision to withdraw from the contract. The deadline is deemed to have been met if the Consumer sends or hands over the goods back to the Supplier before the expiry of the 14-day period.
(9) The Consumer pays only the direct costs of returning the goods under the preceding paragraph, except in the cases where the Supplier has agreed to pay them, or if the Supplier has not notified the Consumer that the costs of returning the goods are payable by the Consumer.
(10) The Consumer is liable only for the diminished value of the goods caused by handling them other than what is necessary to establish their nature, characteristics and good functioning. The Consumer is not liable for the diminished value of the goods where the Supplier has not notified them of their right of withdrawal.
Art. 16. (1) The delivery period for the goods is determined for each item of goods separately upon the conclusion of the contract with the consumer.
(2) If the Supplier is unable to perform the contract because it does not have the ordered goods available, it is obliged to notify the Consumer thereof and to reimburse the sums paid by the Consumer.
Art. 17. (1) The Supplier may organise the delivery and handover of the goods to the User by a relevant courier within the period determined upon the conclusion of the contract.
(2) If the period under para. 1 has not been expressly agreed between the parties upon the conclusion of the contract, the Supplier organises the delivery and handover within a reasonable time. If the Supplier fails to organise the delivery within the specified period, it is obliged to notify the User in advance.
(3) If the User is not present at the indicated delivery address at the agreed delivery time and has not duly arranged for a third party to receive the delivery, the Supplier carries out the delivery at another time convenient for the Supplier, whereby the User must pay an additional delivery charge in accordance with the tariff of the courier or the postal operator.
Art. 18. (1) The User must inspect the goods at the moment of delivery and handover and, if they do not meet the requirements, must notify the Supplier thereof immediately.
(2) If the User does not notify the Supplier in accordance with the preceding paragraph, the goods are deemed approved as conforming to the requirements, except in respect of hidden defects.
Art. 19. (1) The Supplier processes the personal data provided by the Users in accordance with its Privacy Policy and in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act and the other provisions of the applicable Bulgarian legislation on the protection of personal data.
(2) The Supplier's Privacy Policy is available at the internet address: https://rosmary.eu/en/privacy-policy and forms an integral part of these Terms and Conditions.
(3) The Supplier has the right to store information or to obtain access to information stored on the User's terminal device, in accordance with the Cookie Policy available at the internet address: https://rosmary.eu/en/cookies, provided that:
(4) The User agrees that the Supplier has the right to collect, store and process data on the User's behaviour when using the Online Store. The User has the right to object to the storage of or the access to the information under para. 3 in the ways provided for in the Privacy Policy.
Art. 20. At any time the Supplier has the right to require the User to identify themselves and to certify the accuracy of each of the circumstances and personal data declared during the registration on the platform and/or the placing of the order.
Art. 21. (1) These Terms and Conditions form an integral part of the contract concluded between the parties.
(2) By concluding the contract, the User declares that they are acquainted with these Terms and Conditions and accept them.
(3) The User and the Supplier agree that all statements between them in connection with the conclusion, performance, amendment and termination of the contract and these Terms and Conditions may be made electronically and by way of electronic statements within the meaning of the Electronic Document and Electronic Trust Services Act and Art. 11 of the Electronic Commerce Act.
(4) It is presumed that the electronic statements made by the Users of the Online Store have been made by the persons indicated in the data provided by the User upon the User's registration in the Online Store or upon the sending of an order (offer) by the User without registration having been made.
(5) The User agrees to receive all statements, documents and communications of the Supplier in electronic form at the e-mail address indicated by the User upon their registration in the Online Store or upon the placing of an order (offer).
(6) The electronic statements, documents and any communications sent by the User to the Supplier via the e-mail address indicated by the User upon their registration in the Online Store or upon the placing of an order (offer) are deemed to be signed with a simple electronic signature. The electronic statement is deemed received upon its arrival in any of the information systems indicated by the User under the preceding sentence.
(7) The parties agree that the legal effect of the simple electronic signature is equivalent to that of a handwritten signature.
Art. 22. Terms other than those provided for in the Terms and Conditions may be agreed by additional written agreements between the Supplier and the User. In the event of a discrepancy between what has been agreed in the additional written agreements and the Terms and Conditions, what has been agreed prevails.
Art. 23. (1) These Terms and Conditions may be amended by the Supplier, of which the latter notifies the Users in an appropriate manner.
(2) The Supplier and the User agree that any supplement to and/or amendment of these Terms and Conditions will take effect with respect to the User in one of the following cases:
(3) The declaration rejecting an amendment and/or supplement to the Terms and Conditions within the period under the preceding paragraph is equivalent to a unilateral declaration of termination of the contract.
Art. 24. The Supplier publishes the Terms and Conditions, together with all amendments and supplements thereto, on the internet at the electronic address: https://rosmary.eu/en/terms-and-conditions and/or sends them to the User together with the confirmation of the concluded contract or within a reasonable time after the conclusion of the distance contract.
Art. 25. These general terms and conditions and the contract between the User and the Supplier are terminated in the following cases:
Art. 26. The Supplier has the right, at its own discretion, without giving notice and without owing compensation, to terminate the contract unilaterally in the event that it establishes that the User is using the Online Store in breach of these Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral norms or the generally accepted rules and practice in electronic commerce.
Art. 27. The User undertakes to indemnify and hold the Supplier harmless in the event of court claims and other claims of third parties (whether well-founded or not) for all damages and costs (including attorneys' fees and court expenses) arising from or in connection with (1) failure to perform any of the obligations under this contract, (2) infringement of copyright, producers' rights, broadcasting rights or other intellectual or industrial property rights, (3) unlawful transfer to other persons of the rights granted to the User, for the term and under the conditions of the contract, and (4) untrue declaration of the presence or absence of the capacity of a consumer within the meaning of the Consumer Protection Act.
Art. 28. The Supplier is not liable in the event of force majeure, fortuitous events, internet problems, technical or other objective causes, including orders of the competent state authorities.
Art. 29. (1) The Supplier is not liable for damages caused by the User to third parties.
(2) The Supplier is not liable for pecuniary or non-pecuniary damages consisting of lost profits or losses suffered, caused to the User in the course of using or not using the Online Store and concluding contracts for purchase and sale with the Supplier.
(3) The Supplier is not liable for the time during which the Online Store has not been accessible due to force majeure.
(4) The Supplier is not liable for damages resulting from comments, opinions and publications under the products, news items and articles in the Online Store.
Art. 30. (1) The Supplier is not liable in the event that the security measures of the technical equipment are overcome and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Supplier is not liable in the event of the conclusion of a contract for purchase and sale, the provision of access to information, or the loss or alteration of data occurring as a result of false identification by a third party who represents themselves as the User, if from the circumstances it may be judged that this person is the User.
Art. 31. (1) The Supplier offers the following methods of payment for orders in the Online Store:
(2) The Supplier does not accept payments by bank card in the Online Store. The Online Store does not request and does not store data on the Users' bank cards.
(3) Outside the cases under para. 1, payment by bank transfer is permitted only after an express written agreement with the Supplier, as well as in the cases under Art. 14, para. 3.
Art. 32. (1) The prices in the Online Store are announced in euro (EUR) and include all taxes and charges.
(2) During the period of the introduction of the euro, the prices are also announced in Bulgarian levs (BGN) at the official fixed exchange rate 1 EUR = 1.95583 BGN, in accordance with the applicable legislation.
(3) The delivery charge is calculated and displayed to the User before the order is sent and is paid together with the price of the goods, except where free delivery applies in accordance with the conditions announced in the Online Store.
Art. 33. (1) Since payment is made in cash upon delivery or upon collection in person, in the event of an exercised right of withdrawal from the contract or in the event of a complaint, the reimbursement of sums is made to a bank account indicated by the Consumer.
(2) For the purposes of the reimbursement, the Consumer provides the Supplier with the IBAN and the holder of the bank account. The reimbursement is made without undue delay and no later than 14 days from the date on which the Supplier was notified of the Consumer's decision to withdraw from the contract, subject to Art. 15, para. 5 and para. 7.
(3) The reimbursement of sums does not involve any costs for the Consumer.
Art. 34. (1) The User and the Supplier undertake to protect each other's rights and legitimate interests, as well as to keep their trade secrets which have come to their knowledge in the course of the performance of the contract and these Terms and Conditions.
(2) The User and the Supplier undertake, during and after the expiry of the term of the contract, not to make public any written or oral correspondence conducted between them. The publication of correspondence in print and electronic media, social networks, internet forums, personal or public websites and the like may be considered making it public.
Art. 35. The possible invalidity of any of the provisions of these Terms and Conditions does not entail the invalidity of other provisions of the Terms and Conditions or of the contract.
Art. 36. For matters not settled in this contract, relating to the performance and interpretation of this contract, the laws of the Republic of Bulgaria apply.
§1. These general terms and conditions enter into force on 21.07.2026.
Standard form for the exercise of the right of withdrawal from the contract
(complete and send this form only if you wish to withdraw from the contract)
* Delete as appropriate.
Information concerning the exercise of the right of withdrawal from the contract
Standard instructions on withdrawal:
I. Right of withdrawal from a distance or off-premises contract.
II. You have the right to withdraw from this contract within 14 days without giving any reason.
III. The withdrawal period is 14 days from the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. In the case of a contract under which you order multiple goods in one order which are delivered separately, the period runs from the date on which you acquire physical possession of the last item of goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or by e-mail) at: ROSMARY-TRADE OOD, Ruse 7000, 81 Dorostol Str., Bulgaria, tel. +359 87 9127 253, e-mail address: [email protected]. You may use the attached standard form for the exercise of the right of withdrawal from the contract (Annex No. 1), but this is not obligatory.
To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
IV. Effects of withdrawal.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date on which you inform us of your decision to withdraw from this contract. The reimbursement is made to a bank account indicated by you, in accordance with Section XIII. METHODS OF PAYMENT AND REIMBURSEMENT OF SUMS; in no event will such reimbursement involve any costs for you.
We may withhold reimbursement of the payments until we have received the goods back or until you have supplied us with evidence that you have sent back the goods, whichever is the earlier of the two events.
We expect you to send or return the goods back to us without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is deemed to have been met if you send back the goods before the expiry of the 14-day period.
You must bear the direct costs of returning the goods.
You are liable only for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics and good functioning.
