Privacy Policy

I. PRIVACY POLICY OF THE ROSMARY TRADE OOD WEBSITE

How can I access the personal data you store about me? How can I change or delete it?

You can view any personal information we hold about you — such as your name, telephone number and email address — by logging into your account on the website.

• From your account you can edit your personal information.
• From your account you can turn on and off which notifications you receive from us and exercise your right to opt out of direct marketing.
• From your account you can request that all your personal information be deleted and your account removed. After you choose the option to delete your account, all your personal data will also be deleted, except in the following situations: you have an unfinished order that has not yet been shipped to you or has been only partially shipped; you are currently in communication with our customer service department regarding a complaint or another matter; you have outstanding obligations to our Company or have misused our services within the last five years. After an order is placed, we will retain your personal data in connection with your transaction in accordance with accounting law.

On what legal basis is your personal data processed?

The processing of your personal data is necessary for rosmary.eu in order to carry out the service of managing and delivering your order.

Who has access to your personal data?

Your personal data is directly accessible only by the rosmary.eu team, which is responsible for confirming and dispatching your shipment.

A third party to which your personal data is sent is the courier company that delivers your shipment. It, in turn, has its own policy for processing your personal data, compliant with all legal requirements.

We never transfer, sell or exchange your data for marketing purposes to third parties outside our company. Data forwarded to third parties is used only to provide our services — for example, to media agencies and technical providers for the distribution of marketing information in physical or digital format.

The above marketing information and direct advertising is carried out on the basis of your consent to receive it.

What are your rights?

• At any time you may request information about the personal data we store about you.
• Where we process your personal data by automated means on the basis of your consent, you have the right to receive a copy of your data in a structured, commonly used electronic format. This includes only the personal data you have provided.
• You have the right to request correction of your personal data if it is incomplete or inaccurate. You can do this through your account on rosmary.eu.
• You have the right to delete all personal data processed by rosmary.eu at any time, except in certain situations indicated above.
• You have the right to object to the processing of your personal data based on legitimate interest, unless it is demonstrated that there are compelling grounds for the processing which override your interests and rights, or in connection with legal claims.
• You have the right to object to receiving marketing messages. You can opt out through your customer account or by following the unsubscribe button present in every such message.

How you can exercise your rights

In addition to the methods described above, which we have provided for your convenience, you can always contact the person responsible for processing your personal data by email: [email protected]

If you believe that rosmary.eu is processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Data protection within our company

Rosmary Trade OOD observes the requirements and obligations imposed by law. We have appointed a responsible person to oversee the protection of personal data within our company.

All our staff have undertaken in writing to comply with the provisions and instructions for the protection of personal data and data security, and to keep such data confidential.